Terms & Conditions

Last updated: January 13, 2025

Introduction

The company “Golem Agency” (“Golem” or “we”) welcomes you! These Terms and Conditions outline the rules and regulations for using our services. By engaging with us, you agree to abide by these terms. Please read them carefully before proceeding.

1. General Overview

  • Who we are: Golem Agency specializes in web design, software development, and digital solutions.
Golem AgencyPrivate Entrepreneur Volodymyr Golembivs’kyi, tax number 3314019996
Postal addressUkraine, 03113, Kyiv, 49 Dehtiarivs’ka street
Email addressprivacy@golem.agency
  • Who these terms apply to: These Terms and Conditions govern all interactions between the Client and the Agency, including service delivery, payments, and dispute resolution.
  • Jurisdiction: All activities are governed by the laws of Ukraine.

2. Scope of Services

ServiceDetailsEstimated Timeline
Web DesignCustom designs for corporate websites, landing pages, and e-commerce platforms.Determined individually
Software DevelopmentTailored solutions, including Laravel and Craft CMS projects.Determined individually
Post-Completion SupportMaintenance, updates, or additional features for delivered projects.As agreed in the contract

All specifics are discussed and documented before starting the project.

3. Payment Terms

3.1 Accepted Payment Methods:

  • Bank Transfers
  • Wise
  • Payoneer
  • Way For Pay

3.2 Payment Structure:

  • Prepayment: A portion of the total cost must be paid before the project begins.
  • Installment Plans: Available upon agreement.

3.3 Late Payments:

  • Delayed payments may lead to project suspension or termination.

4. Refund Policy

ScenarioRefund Status
Project terminated by the AgencyRefunds issued for unrendered services based on proportional calculations
Project terminated by the ClientNo refunds unless explicitly agreed upon in writing

5. Revisions and Post-Completion Support

5.1 Revisions:

  • Included revisions are specified in the agreement.
  • Additional revisions are charged separately.

5.2 Support Services:

  • Available post-completion for updates, bug fixes, or enhancements.
  • Fees and timelines are determined individually.

6. Liability and Force Majeure

6.1 Agency is not liable for:

  • Delays caused by the Client’s failure to provide materials or approvals.
  • Losses resulting from third-party service issues (e.g., hosting providers).
  • Circumstances beyond control, such as natural disasters, strikes, or political events (force majeure).

6.2 Responsibility:

The Client is responsible for ensuring the accuracy and timeliness of provided materials.

7. Intellectual Property

Ownership of Materials:

  • Upon full payment, all rights to deliverables transfer to the Client.
  • The Client may use delivered work without limitations.

8. Portfolio and Marketing Use

  • The Agency may feature completed projects in its portfolio, social media, and promotional materials.
  • Clients wishing to opt out must notify the Agency in writing before project completion.

9. Subcontracting

  • The Agency may engage third-party subcontractors for specific tasks.
  • All subcontractor arrangements will be communicated to and approved by the Client beforehand.

10. Privacy and Data Protection

All data provided by the Client will be handled in accordance with the Privacy Notice.

11. Dispute Resolution

11.1 Mediation:

The Agency and Client agree to attempt mediation before pursuing legal action.

11.2 Legal Proceedings:

If mediation fails, disputes will be resolved in Ukrainian courts under applicable Ukrainian law.

12. Changes to Terms

The Agency reserves the right to modify these Terms and Conditions. Updates will be posted on the Agency’s website, and Clients will be notified of significant changes via email.